Last Update On 28-September-2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a refund. Please see below for more information about our refund policy.
1): REFUNDS
Once we receive your refund request, our team will review your account and the service involved before processing the refund. Please allow up to seven (3) days for us to review and process your request. Once approved, refunds may take an additional 3-5 working days to reach you, depending on your payment method. We will notify you by email once your refund has been processed.
Each customer is eligible for a maximum of one refund. Creating multiple accounts, signing up multiple times, or purchasing multiple services does not qualify for additional refunds.
Refunds will not be provided for accounts that have been suspended or terminated due to violations of our Terms of Service (TOS).
Existing product upgrade or downgrade will not be refunded. Customers are responsible for any changes they make to their services.
Refunds are not granted on Domain Registration/Renewal/Transfer.
If you already have an active service and purchase another service, the new purchase will not automatically qualify for a refund.
No refund will be made if our team does not found any issue in your Hosting service from our side.
Refunds will not be provided for services that have been suspended or terminated due to Email Marketing, Email Abuse, misuse of our services, inappropriate, illegal activities, excessive resource usage, or any other violation of our Terms of Service.
2): Service Cancellation
Before canceling a service, customers should contact our support team to explain the issue they are experiencing or to submit a refund request. Our team will review the request and, where possible, assist with resolving the issue.
Please note that cancelling a service does not automatically qualify the customer for a refund. A refund will only be issued if the request meets the requirements of our Refund Policy and is approved by our team.
Customers should therefore contact us before canceling their service if they wish to request a refund or discuss an issue with their service. Simply canceling a service without submitting a refund request does not guarantee or constitute approval of a refund.
3): Tax
Taxes, transaction charges, and convenience fees are non-refundable.
4): Refunds Applicable On
5): REFUND CHARGE
* For PAK Users : 3% Charge For Refund.
* For International Users : 5% Refund Charge
6): QUESTIONS
If you have any questions concerning our refund policy,
please contact us at:
+923160005005
support@hostnexo.com